Frequently asked questions

Because of the current shipment disruption, all orders are supplied ex-works from our Dubai warehouse — you can collect, or we quote transport separately once your stock is confirmed. Reported transit times are indicative and start once transport is confirmed.

Our Dubai showroom holds working displays of every mixer family, full ceramics and the accessory ranges. You are welcome to visit Saturday to Thursday, 9:00–19:00.

All prices shown are in UAE Dirhams and include 5% VAT.

Every payment is made through a secure payment link. We check stock first, confirm the goods and freight with you, then send the link by WhatsApp or email.

No. Once payment is completed the order is final — returns, exchanges, cancellations and refunds are not accepted. Please confirm sizes, finishes and quantities before paying; verified faults reported within 48 hours are handled separately.

Delivery does not include installation. We can recommend licensed plumbers in Dubai and Abu Dhabi, and our team will advise on concealed frames and pressure requirements before you order.

Mixers carry a 5-year warranty against manufacturing defects; ceramics carry 10 years. Wear items such as hoses and aerators are covered for 2 years.

Yes — that is most of what we do. Send your bathroom schedule or floor plan and we reply with matched finishes, sizes and a project price.

Inspect ceramics before signing for delivery and photograph any damage. Report within 48 hours and we arrange a replacement collection at our cost.