Policies
Return & Refund
Every order is checked for stock and confirmed with you before payment. Once payment is completed, the order is final — no returns, exchanges, cancellations or refunds are accepted.
No returns after payment
All payments are completed through a payment link that we send after stock has been verified. Charging that link confirms the order and closes it for change of mind.
We do not accept returns, exchanges, cancellations or refunds once payment is completed, including on delivered, collected or special-order goods.
Terms accepted before payment
- Stock and price are confirmed with you before the payment link is issued
- The payment link sets out the exact goods, quantity and freight terms
- Paying the link accepts the ex-works delivery terms and this no-return policy
Faulty or transit-damaged items
This policy does not remove your rights where goods are faulty at handover. Inspect ceramics and glass on collection or arrival and report manufacturing defects or transit damage with photographs within 48 hours.
Verified faults are repaired, replaced or credited at our discretion after inspection.
How to reach us
Message us on WhatsApp with your order number and a photograph. Our team replies the same working day.
Last updated — November 2026