Terms & Conditions

All prices are shown in UAE Dirhams and include VAT. We reserve the right to correct pricing errors before an order is confirmed.

An order is confirmed only once our team accepts it — you will receive a confirmation email or WhatsApp message. Orders may be rejected if stock is unavailable or the delivery address is outside our service area.

All payments are completed through a secure payment link. We send the link only after stock availability has been checked and confirmed with you; no card details are collected on this website.

Paying the link confirms the order at the price and freight terms stated in it. Orders are final once paid — no returns, exchanges, cancellations or refunds are accepted after payment.

Because of the current shipment disruption, goods are supplied ex-works (EXW) from our warehouse in Dubai. Risk passes to you on collection, and transport, insurance and installation are arranged by you or quoted separately by our team after stock is confirmed.

Photographs, finishes and dimensions are indicative. Natural variation may occur between production batches. Please request a physical sample for critical colour matching.

Mixers carry a 5-year warranty against manufacturing defects and ceramics 10 years. The warranty excludes damage from incorrect installation, limescale, abrasives or misuse.

Our liability is limited to the value of the goods supplied. We are not liable for installation costs, consequential loss or delay caused by events outside our control.