Shipping & Delivery

Delivery is ex-works (EXW) from our warehouse in Dubai. Ownership and risk of the goods pass to you on collection, and carriage, insurance and installation are arranged by you or quoted separately by our team.

This applies to every order while shipment delays continue. We confirm the collection point and the earliest collection date with you once stock is checked.

If you would like us to arrange transport, a flat AED 25 applies to orders under AED 500 and orders of AED 500 and above travel free within the UAE. These rates are indicative — the confirmed freight charge is quoted after your stock is checked.

• Dubai, Sharjah, Ajman — 1 to 2 working days once transport is confirmed
• Abu Dhabi, Ras Al Khaimah, Fujairah, Umm Al Quwain — 2 to 3 working days
• Remote or island locations — 3 to 5 working days, quoted individually

Please inspect ceramics and glass on collection or arrival, before signing for the goods. Damage reported after the driver has left cannot always be claimed against the carrier.

Wall-hung toilets require a concealed frame and a qualified installer. Our team can recommend installers in Dubai and Abu Dhabi.

Delivery does not include installation. Mixers and ceramics should be fitted by a licensed plumber; incorrect installation voids the warranty.